Adding Waiters
Each waiter gets their own login PIN so you can track individual performance and cash accountability.
How to Add a Waiter
- Log in as an admin or cashier with management permissions
- Navigate to Settings > Waiters
- Click Add Waiter
- Enter the waiter's name and assign a unique PIN (4-6 digits)
- Save — the waiter can now log in on any terminal
Waiter Limits
Your license determines how many active waiters you can have.
Cloud POS:
| Plan | Max Waiters |
|---|---|
| Free | 3 |
| Cloud 1 | 5 |
| Cloud 2 | 10 |
| Cloud 3 | Unlimited |
On-Prem POS:
| Plan | Max Waiters |
|---|---|
| Starter | 5 |
| Growth | 10 |
| Pro | 15 |
| Enterprise | Unlimited |
If you've reached your limit, upgrade your plan or deactivate an existing waiter before adding a new one.
Tips
- Use meaningful PINs that waiters can remember easily
- Deactivate waiters who leave rather than deleting them — this preserves their order history for reporting
- Each waiter's performance (orders/hour, revenue, voids) is tracked automatically