Void Reasons

Configure the list of reasons staff can select when voiding an order.

Overview

When a staff member proposes a void, they must select a reason from a predefined list. This page lets you manage those reasons.

Use this page to:

• Add new void reasons
• Edit existing reason text
• Remove reasons that are no longer relevant

TIP

This page is available to Admin users only.

What You'll See

A list of configured void reasons with edit and delete actions. Common examples:

• Customer Changed Order — customer changed their mind after ordering
• Waiter Error — incorrect item entered
• Customer Walkout — customer left without paying
• Kitchen Error — wrong item prepared

TIP

Keep your void reasons specific and actionable. Vague reasons like "Other" make it harder to spot patterns in the Voids Report.