Order Lifecycle

Every order in Moneta Pay POS follows a clear lifecycle from creation to closure.

Order States

1. Open — Order created, items being added
2. Printed — Kitchen ticket sent to printer
3. Paid — Payment received (cash or M-PESA)
4. Closed — Order finalized, receipt printed

Taking an Order

1. Waiter selects a table and adds menu items
2. Tapping "Print" sends kitchen tickets to the appropriate printer stations
3. Additional items can be added after printing (they print as a separate ticket)
4. When the customer is ready, the waiter selects the payment method and closes the order

Voids

If an item needs to be removed after printing:

1. Select the item in the order
2. Tap Void and select a reason (e.g., "Wrong item", "Customer changed mind")
3. A void slip prints to the kitchen so they know to stop preparing it
4. All voids are logged with the voiding waiter's name and the original waiter for audit purposes

Split Bills

Orders can be split by item — select which items each customer is paying for, and separate receipts are generated.