Operations
The Operations section provides back-office tools for managing orders, tracking individual line items, handling fiscal compliance, and processing void approvals.
Orders
Search and manage all orders across any time frame.
Searching Orders
The Orders page provides flexible filtering:
| Filter | Description |
|---|---|
| Date Range | Select any date/time range using the date picker |
| Receipt # | Search by receipt ID for instant lookup |
| Waiter | Filter by a specific waiter |
| Unprinted only | Show only orders that haven't been sent to the printer |
| Include voided | Include cancelled orders in the results |
Order List
Each order row displays:
| Column | Description |
|---|---|
| Receipt # | Unique receipt identifier |
| Date/Time | When the order was placed |
| Table | Table number |
| Waiter | Staff member who took the order |
| Items | Number of line items (clickable to expand) |
| Total | Order total in KES |
| Status | Printed, Unprinted, or Voided |
| Actions | View, Reprint, or Void |
Order Detail
Click the view icon on any order to see the full breakdown:
- Header — Table number, waiter, cashier, and print status
- Line items — Each item with quantity, unit price, and subtotal
- Totals — Subtotal, tax, and grand total
From the detail view you can:
- Reprint — Send the receipt to the printer again (useful if the original was lost or jammed)
- Propose Void — Submit a cancellation request for manager approval
Reprinting Orders
Click the printer icon in the Actions column to reprint any order. The receipt reprints to the configured receipt printer with the original order details.
TIP
Reprints are logged — the system tracks who reprinted and when, for audit purposes.
Voiding Orders
Click the void icon (red circle) to propose a void:
- Select a reason (Customer Changed Order, Waiter Error, etc.)
- The void request appears in Pending Voids for manager approval
- Once approved, the order is marked as voided and appears in the Voids Report
Order Items
A flat, sequential list of every line item across all orders. Useful for granular item-level queries.
Searching Items
| Filter | Description |
|---|---|
| Date Range | Filter by date/time |
| Search Menu Item | Search by item name (e.g., "chicken", "tea") |
| Order ID | Filter by specific order number |
Item List
Each row shows:
| Column | Description |
|---|---|
| Receipt # | Parent order's receipt ID (clickable — links to the order) |
| Item | Menu item name with item code |
| Qty | Quantity ordered |
| Price | Unit price |
| Subtotal | Line total |
| Date | Timestamp |
TIP
Click the receipt number to jump directly to the parent order in the Orders view.
Fiscal Receipts
View all tax-authority-signed receipts and their submission status. Required for fiscal compliance with revenue authorities such as KRA (Kenya), URA (Uganda), and others.
Summary Cards
| Card | Description |
|---|---|
| Submissions | Total receipts submitted for signing in the date range |
| Signed | Successfully signed receipts (out of total submitted) |
| Fiscalized Revenue | Total value of signed receipts |
| Signing Latency | Average time to receive a signature, with P95 percentile |
Filtering
| Filter | Description |
|---|---|
| Date Range | Select the period |
| State | Filter by status: All States, Signed, Pending, Failed |
| Receipt # | Search by receipt ID |
Receipt List
| Column | Description |
|---|---|
| ID | Fiscal receipt ID |
| Order ID | Linked order (clickable) |
| Receipt # | POS receipt number |
| Total | Receipt amount |
| State | Signed (green), Pending (yellow), or Failed (red) |
| Waiter | Who placed the order |
| Date | Submission timestamp |
| Actions | View receipt content, reprint |
Viewing a Fiscal Receipt
Click the view icon to see the full signed receipt content, including:
- Business details (name, address, PIN)
- Line items with VAT breakdown
- Tax authority fields: SCU ID, SCU Invoice Number, digital signature
- eTIMS verification URL
From the receipt viewer you can:
- Copy — Copy the receipt text to clipboard
- Download — Save as a document
- Reprint — Send to the thermal printer
INFO
Fiscal receipts include a QR code / URL that links to the Kenya Revenue Authority's eTIMS verification page, allowing customers to verify the receipt is genuine.
Pending Voids
Review and approve void requests submitted by cashiers and waiters. This is the manager's approval queue.
Void Request Card
Each pending void shows:
Left side — Order details:
- Order number with "Pending" status badge
- Table number
- Waiter name
- Order amount
- Date
- Line items being voided
Right side — Void request:
- Who requested the void
- Reason for cancellation
- When it was requested
Actions:
- Approve (green) — Confirm the void. The order is cancelled, removed from revenue, and appears in the Voids Report
- Reject (red) — Deny the void. The order remains active and billable
- View — Open the full order detail
Quick Void
The Quick Void button (top-right) lets you quickly propose or process a void by entering a receipt ID. Useful for immediate corrections or when a cashier needs to void a recent receipt without navigating through the Orders page.
Two-Step Approval
The void approval workflow exists to prevent unauthorized cancellations. A waiter proposes a void, and a manager (or user with void approval permissions) approves or rejects it. This separation of duties is important for loss prevention.
After Approval
Once a void is approved:
- The order is marked as voided in the system
- It's excluded from sales totals and reports
- It appears in the Voids Report with full audit trail
- If fiscal compliance is enabled, a void notification may be sent to the tax authority